Customer Service & Technical Support
CPKN provides technical support to learners through its bilingual Support Desk. Accessible via email and telephone, CPKN Support Specialists help users deal with any functionality issues that they may encounter within a course or portal, answer questions on pricing, provide reports, and direct general inquiries to appropriate CPKN Staff.
The CPKN Support Team is available:
Monday – Friday, 8:00 a.m. – 5:00 p.m. (E.S.T)
Email: support@cpkn.ca
Toll Free Tel: 1-866-357-CPKN (2756)
Frequently Asked Questions
CPKN has standard turnaround times for our most frequent requests:
· Individual registrations: within 3-5 business day
· Bulk registrations: within 3-5 business days
· Report request: within 3 business days
For all other inquiries, our Support Team will work with you to determine timelines and expected response times.
If you are looking to purchase individual courses, you can easily buy courses through our easy-to-use online registration system. To purchase courses for a group of learners, visit our registration page, complete the online registration form, and email it to our support desk.
For purchases of large bundles of courses, we can offer subscription pricing. Please contact support@cpkn.ca for more information.
If you have forgotten your username or password, click on the ‘Forget your username?’ or ‘Forget your password?’ links below the login section of your LMS login page and follow the directions provided.
You will be prompted to enter the email address associated with your account.
An email will arrive in your inbox with the instructions to reset your username and/or password.
Remember that your password is case sensitive. Verify that you are using the correct username and password. Your username would have originally been sent to you from support@cpkn.ca.
If you continue to have difficulty in logging in to your CPKN account, reset your username and password by clicking the links provided on your LMS login page.
Once you have completed your CPKN course, it will mark as complete and passed on the Selected Items page of your Personal Desktop within the Learning Management System. There will be a link to Download Certificate below the course title.
You can also find all of your course certificates in Achievements tab of your Personal Desktop.
You can access your course through the CPKN Learning Management System (LMS) or your service-specific portal. You can access the LMS on the CPKN website homepage by clicking on the login button.
Select either your service-specific portal from the drop-down menu, or select the CPKN LMS.
A username and password is supplied by email from support@cpkn.ca when you register for your first course with us. Use this username and password to login to your account.
If this is your first time logging in, you will need to check a box to accept our Terms and Conditions.
When you have logged in, all of the courses to which you have been successfully registered will appear on the Overview Page of your Personal Desktop under the heading: Selected Items.
